Returns & Exchanges
We want you to love your Solgaard gear, which is why we offer a 30-day return window for all unused products in their original packaging. Whether it is a suitcase or a backpack, we are committed to ensuring your travel experience remains seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and start the request.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack Your Gear
Place the items in their original protective packaging to ensure they are not damaged during transit back to our warehouse.
Ship and Track
Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing